![]() ![]() ![]() Another guy who just wanted to talk with someone to make sure installation had been done correctly-2 calls to Castle over a 3 day period later-problem solved and he’s buddies with the guy on the line. Just to give you some examples of the level of care we are talking about here, there was a man who received a defective stove part-he calls up Castle-the free replacement gets sent out the same day. ✔ Customer Support: Castle offers live customer support on its products, which means that in the event of shipping damage or a part malfunction it is easy to get into contact with a helpful representative. The interior of the stove is smooth to prevent ash buildup and make any additional cleaning easy. ✔ Easy to Clean: All that needs to be done is a quick sweep of the exhaust pipe and a dump of the ash pot. This level of control is rare on such compact product. The burn time ranges from 12 hours (highest setting) to 24 hours (lowest setting). There are also five levels that you can set the stove to burn at depending on the heat intensity you desire. This feature will save a lot of pellets, while ensuring you don’t have to suffer through the cold. This allows you to set times for the stove to be on/off, which means you can wake up warm-have the stove turn off while you’re at work-and have it turn back on 30 minutes before you arrive back home. This compact stove is perfect for all the adventurous folk who live/travel in their RVs and want a practical heating solution ✔ Programmable : The unit has a built in thermometer and features a 24 hour programmable controller for each day of the week. ![]() Finally, this stove is mobile home approved. Additionally, this stove can be directly vented (no chimney/flute required) and since it is EPA certified it will apply with regulations on both state and local levels. Estimated installation time is less than 2 hours, and the compact stove size means finding space is easy. ✔ Easy Installation : The stove can easily be installed by a homeowner, and the included manual walks through all the required steps. What makes it so special? A combination of smart design, easy to use features, and high quality manufacturing. Castle really thought out the whole user experience, and this stove is near perfection. The Castle Serenity is a popular favorite among pellet stove enthusiasts, and has rightly earned its place as a top selling model on Amazon. ![]()
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